Fareeda is operated by FAREEDA GLOBAL RESOURCES SDN. BHD., Registration No. 201201040055 (1024533-A).

1. Local Delivery

We use J&T Express for deliveries within Malaysia.

Shipping charges will be displayed at checkout before payment.

For destinations not listed above, please contact our Customer Service team to check delivery availability before placing an order.

2. Order Processing

In-stock orders are processed within 1–3 working days after payment has been confirmed.

Working days exclude Saturdays, Sundays and applicable public holidays. Processing may take longer during major promotions or periods of high order volume.

For pre-order items, the expected dispatch timeframe will be stated on the product page or communicated before purchase.

3. Estimated Delivery Times

Once your parcel has been handed over to J&T Express, estimated delivery times are:

• Peninsular Malaysia: 2–5 working days.
• Sabah & Sarawak: 5–10 working days.

These estimates exclude order processing time and are not guaranteed delivery dates. Deliveries to remote areas, severe weather, public holidays or courier disruptions may result in delays.

4. Order Tracking

A tracking number will be provided through your order communication channel once shipment has been arranged.

Tracking information may take time to appear after the courier receives and scans your parcel.

If your parcel has not arrived within the estimated timeframe, please contact us with your order number and tracking number so we can assist.

5. Delivery Details and Address Changes

Please ensure your recipient name, delivery address, postcode and telephone number are complete and accurate.

If you need to change your delivery address, contact us immediately. Changes are subject to the order’s processing and shipment status.

If a parcel is returned because of an incorrect address or an unsuccessful delivery, a redelivery fee may apply. We will inform you of any charges before arranging redelivery.

If the delivery error is caused by Fareeda, we will cover the cost of correcting it.

6. Damaged, Missing or Incomplete Deliveries

If your parcel arrives damaged, please retain the packaging and take photographs of the parcel and products to support our investigation.

If your parcel appears to be lost, is marked as delivered but has not been received, or contains missing items, please contact us as soon as possible.

We will assist with the courier investigation and arrange an appropriate resolution, including a replacement or refund where applicable.

7. Contact Us

FAREEDA GLOBAL RESOURCES SDN. BHD.
Registration No.: 201201040055 (1024533-A)

Email: fareedahqbangi@gmail.com
Customer Service: +60199389809

HQ Address:
No. 69A, Jalan 8/1, Seksyen 8,
Bandar Baru Bangi, 43650 Selangor.