1. About This Policy
This policy explains how FAREEDA GLOBAL RESOURCES SDN. BHD., Registration No. 201201040055 (1024533-A) (“Fareeda”, “we” or “us”), handles personal data when you browse our website, make a purchase or contact our customer service channels.
2. Information We Collect
Depending on your interaction with us, we may collect:
- Your name, telephone number, email address, and delivery and billing addresses.
- Order details, payment status and transaction records.
- Messages, enquiries, feedback and supporting documents for complaints or returns.
- Technical information such as your IP address, browser type and website activity, where collected through technologies used on our website.
We obtain information from you, your transactions and service providers supporting payment or delivery. If you provide another recipient’s details, please ensure you have permission to do so.
3. How We Use Your Information
We use relevant personal data to:
- Process payments, orders and deliveries.
- Handle enquiries, exchanges, returns and refunds.
- Send order-related updates.
- Maintain website security, prevent fraud and resolve disputes.
- Meet accounting, recordkeeping and legal obligations.
- Send promotions when you opt in or where otherwise permitted by law.
Information required to complete an order will be identified when collected. Without it, we may be unable to process your order or request. Participation in marketing is optional.
4. Sharing Your Information
We share only necessary personal data with relevant parties, including:
- Payment service providers.
- J&T Express for local deliveries.
- Website, hosting and customer support service providers.
- Professional advisers.
- Authorities where disclosure is legally required.
We do not sell your personal data.
Where a service provider’s involvement requires transferring data outside Malaysia, we will take protective measures and meet applicable legal requirements.
5. Cookies and Marketing
Our website may use cookies for features such as shopping carts, user sessions and browsing preferences. Where analytics or advertising technologies are used, relevant choices and consent mechanisms will be provided as required by applicable law.
You can manage cookies through your browser settings, although some website functions may be affected.
You can stop receiving promotional communications by contacting us or using the unsubscribe option provided. Essential order updates may still be sent.
6. Data Security and Retention
We take reasonable security measures to protect personal data against unauthorised access, loss or disclosure.
We retain personal data for as long as needed for the purposes described in this policy, including legal obligations and dispute resolution. Once no longer required, data will be securely deleted or appropriately anonymised.
7. Your Rights and Choices
Subject to applicable law, you may request access to or correction of your personal data, withdraw consent, stop direct marketing, and request data portability where that right applies.
Please contact us using the details below to submit a request. We may need to verify your identity before processing it.
Withdrawing consent may affect services that require the relevant data. Certain records may still need to be retained by law.
8. Updates to This Policy
We may update this policy when our practices or legal requirements change. The current version will appear on this page, with additional notice or renewed consent where required.
9. Contact Us
For privacy enquiries or requests relating to your personal data, please contact:
FAREEDA GLOBAL RESOURCES SDN. BHD.
Registration No.: 201201040055 (1024533-A)
Email: fareedahqbangi@gmail.com
Customer Service: +60199389809
HQ Address:
No. 69A, Jalan 8/1, Seksyen 8,
Bandar Baru Bangi, 43650 Selangor.